Store Policies

REFUND & EXCHANGE POLICY

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

- The items with the original receipt or order number are returned within 21 days of purchase.

- Items must be in original condition as purchased, with all labels/tickets attached.

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HOW TO GET A REFUND OR MAKE AN EXCHANGE

You can return or exchange an item purchased online by posting it to Vicki Wilson Limited, PO Box 8988, Havelock North 4157.

Please make contact via email accounts@vickiwilson.nz prior to sending your parcel, and indicate your order number, and the reason for the return or exchange.

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REFUNDS – ADDITIONAL INFORMATION

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (eg. they are faulty or not as ordered).

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EXCHANGES – ADDITIONAL INFORMATION

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else. Exchanges are subject to stock availability.  Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered).

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SHIPPING TIMES

Within New Zealand               3-7 Business Days

Australia                                7-10 Business Days

International                         7-20 Business Days

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SHIPPING RATES - Within NZ

Tracked national shipping 0-1kg                     $5

Tracked national shipping 1-2kg                     $7

Tracked national shipping 2-3kg                    $8.30

Tracked -8.national shipping 3-5kg                $10.50

RURAL DELIVERY - ADD $5 onto above shipping rates

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SHIPPING RATES - Australia

Tracked shipping 0-0.2kg                       $14

Tracked shipping 0.2-0.4kg                    $17

Tracked shipping 0.4-0.7kg                    $20

Tracked shipping 0.7-1kg                       $22.50

Tracked shipping 1-2kg                          $29

Tracked shipping 2-3kg                         $45

Tracked shipping 3-4kg                         $55

Tracked shipping 4-5.5kg                      $65

Tracked shipping 5.5-6.5kg                   $70

Tracked shipping 6.5-8kg                      $85

Tracked shipping 8-10kg                       $95

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SHIPPING RATES - Rest of World

Tracked shipping 0-0.2kg                       $21.50

Tracked shipping 0.2-0.4kg                    $27

Tracked shipping 0.4-0.7kg                    $20

Tracked shipping 0.7-0.9kg                    $35

Tracked shipping 0.9-1.5kg                    $50

Tracked shipping 1.5-2kg                       $55

Tracked shipping 2-3kg                         $65

Tracked shipping 3-6kg                         $75

Tracked shipping 6-8kg                         $85

Tracked shipping 8-10kg                       $95

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